regal customer service hours

In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Click Apply. Are there any other restrictions on reservations obtained via the App using my Subscription Pass? You just have to pay a surcharge for premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP) and eligible movie event showtimes (e.g., marathons, double features and fan events). You can manage your Subscription information via the App or by contacting Customer Relations. In lieu of Birthday Party events, we are offering Private Watch Parties. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). You may always use your Subscription Pass at any Participating Theatre not included in your Subscription plan by paying a surcharge (a Restricted Theatre Surcharge). For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability. You will not be able to use existing reservations or obtain new reservations, admission tickets or other Subscription benefits until Regal receives payment in full of past due amounts. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. Children under 3 are free except in reserved seating and recliner locations. Can a rating be changed? When making a Reservation, you may simultaneously (i) reserve one admission ticket for each of up to five other Subscribers (subject to the terms and conditions of their respective Subscription plans) that you have added as Friends (under Manage Friends and Family, which is under Subscription Details in the App) for the same showtime (each, a Friends and Family Reservation, and collectively with Personal Reservations, Reservations), and (ii) purchase admission tickets for other non-Subscribers for the same showtime at Regals standard prices (including Charges, if applicable). Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. Was trying to buy tickets online with a gift card. Please contact Customer Relations and well help you figure it out. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. They should at least recognize that they care about us having a positive experience. Cancellation of your Monthly Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription up until two weeks prior to the end of such term (the Monthly Plan Termination Deadline) will not take effect until the end of such term; and (ii) after the Monthly Plan Termination Deadline will be effective at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. You can receive refunds for tickets up to 60 minutes before the showtime. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Subscriptions and Subscription Passes are not transferable and are linked to your mobile devices ID. There are no refunds after the printed showtime. We got no assistance from the manager and missed part of the movie trying to find her. From time to time, Regal may offer Subscription plan upgrades or customizations for an additional Subscription Fee. The matinee hours may vary by theatre location based on market or territory. If your Subscription is in good standing, and subject to Section E.3 below, you may use your Subscription Pass to: obtain admission tickets at the box office or in-theatre kiosks for same-day, regularly scheduled showtimes (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge; or. The photo must be a head and shoulders portrait photograph (similar to a drivers license or other photo ID) that clearly reflects your current appearance. Each Subscription has an initial, non-cancelable term of either three months or one year (depending on which plan you choose), subject to certain limited exceptions set forth in the Subscription Rules. How will Regal communicate with me regarding my Subscription? View Movie Club Payment Transactions. No. The ratings do not determine or reflect whether a film is "good" or "bad." You can watch as many movies as you wish, as many times as you wish, but you may not use your Subscription Pass to make Personal Reservations for more than one showtime of the same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). Health & Safety Action In Regards to the Coronavirus. Distance: 24.27 miles. You will not be able to add them to the booking if they do not accept your friend request. Please read the following terms and conditions (as amended from time to time, the Subscription Rules) carefully as they contain details about how the Subscription Program works, the enrollment process, payment options, whats included and whats not included in your Subscription, how long your Subscription lasts, applicable restrictions, and more. Contact Us Customer Support and Information Live Support & Info General Support: 1-800-774-6237 Monday - Friday: 6:00am - 7:00pm PTSaturday & Sunday: 8:00am - 5:00pm PT Bookings and general support Australia: 132488or 1300 551 853 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm Security issues have become a daily part of our lives in America. The Crown Club Rules govern your Crown Club Account. reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. The estimated base pay is $16 per hour. Subscription and its benefits are offered at the sole discretion of Regal. Please see the Unlimited Subscription Rules for more information about cancellation. P. O. To receive a military discount you must be an active or retired military veteran. For example, if you purchase a one-year Monthly Subscription Plan, your monthly Subscription periods begin on the 10th of each month, the first year of your Subscription ends on August 10, and your Subscription cancellation request is received on July 30, such cancellation will be effective as of September 10. Regal Entertainment Group theatres are handicap accessible. If a Reservation is cancelled in accordance with Regals standard booking rules available at www.regmovies.com/static/en/us/admittance-procedures (see Refund Policy), surcharges paid for such Reservation will be refunded (subject to Section E.1(e)). Log in to your Crown Club account to complete enrollment. Children under 3 are free except in reserved seating and recliner locations. Please contact Customer Relations (see Section G.7(a)) to discuss any issues with your Subscription that arise in connection with a change to your mobile device. Media Inquiries: Email us at pr@cinemark.com. The website did not show the card number in the records. You may have only one Subscription at any time. You can visit your local theatre to find their specific pricing policy. Sign into your Regal Crown Club account. Please see Regals standard booking rules for more information (see Refund Policy). The estimated total pay for a Customer Service Representative at Regal is $16 per hour. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. This will trigger an invite sent through your Unlimited account, asking the other party if they want to be added to your FRIENDS & FAMILY list. Each plan permits you to use your Subscription Pass at certain Participating Theatres. Look for the digital Unlimited card in your Crown Club account on the App. Review Movie Club Credit Activity. Soliciting or loitering on Regal Entertainment Group premises is not allowed. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. . Your dispute must contain the following information: Provider's name. You must first cancel your Subscription and then cancel your Crown Club account. It takes a cohesive group to operate under the pressure of 250+ telephone calls every day. Both programs use the Regal Cinemas mobile application. These benefits may not be used in conjunction with any other Regal promotion or discount and may not be used to purchase alcohol. 2023 , To the extent set forth in Section G.5, the. Subscription fees are set forth in the App (Subscription Fees). Cancellation of your Subscription will not result in automatic cancellation of your Crown Club Account. I enrolled but cant find my Subscription Pass. Select "My Tickets" to see your upcoming movies and showtimes. You can check your Gift Card balance anytime. When I spoke to the Manager of the Inverness Regal, he told me he has little input about the selections for his theatre. If any attempt by Regal to charge Fees to a Payment Method on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Method information, then once you have provided a valid Payment Method, Regal will charge that Payment Method for all then-outstanding Fees. Customer Service (Hours:Mon-Fri 7:00 AM to 8:00 PM and Sat 8:00 AM to 4:00 PM CST) Insured's Phone: 1-800-280-1466 Agents/Brokers Phone: 1-877-222-4586 American Family Agents Phone: 1-855-454-3953 Email Address: Policy Services:Customer Service Underwriting:Underwriting Accounting:Accounting Contracts/Licensing:Contacts/Licensing Mailing Address: What happened to my Crown Club digital card in the App? Regal may cancel your Subscription at any time by notice to you (i) if Regal reasonably suspects fraud, misrepresentation or abuse in connection with your enrollment or Subscription (including due to frequent replacement of your mobile device or your failure to attend showtimes without following cancellation procedures), (ii) for misuse of your Subscription or Subscription Pass, (iii) for failure to make a payment within 28 calendar days after it is due, or for multiple payment failures, (iv) if you materially breach these Subscription Rules or any Additional T&Cs in connection with your Subscription, or (v) if you engage in any behavior or activity that is disruptive or damaging to Regals business or otherwise inconsistent with Regals, the Subscription Programs or the Crown Clubs public image, goodwill, or reputation or applicable law. The Rockstars of Regal Customer Service. Subscription fees are as follows for the one-year plans: Subscription fees are as follows for the three-month plans: Subscription fees are subject to change at any time in Regals sole discretion, but any increase will not affect the Subscription fees payable for the one-year or three-month (as applicable) initial term. Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $227.88 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $263.88 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $287.88+ tax, Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $56.97 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $65.97 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $71.97 + tax. Escape completely on a Princess Cruise. Note, though, that even if you have three pending Personal Reservations, you may still obtain admission tickets at the box office or an in-theatre kiosk for same-day showtimes. He called his wife in to come and help him and she quickly completed my . Where can I find the Regal Crown Club FAQ's? To receive a student discount you must currently be a student. Please immediately contact Customer Relations. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. Select a movie and showtime, and then proceed to purchase the ticket. Main: 863-400-5298 Parts: 863-400-5298 Sales: 863-400-5298 Service: 863-400-5298 Get Directions 2615 Lakeland Hills Blvd, Lakeland, FL, 33805 investor@regalrexnord.com Can I refund my ticket after I make my purchase? Can I see showtimes for different dates and locations? https://tags.tiqcdn.com/utag/cineworld/us/prod/utag.js, https://www.regmovies.com/static/en/us/about/stars-of-hope, https://www.disneymovierewards.com/auth-dialogue.htm, ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"], [ {"Path": "/success", "desktopTagId": "avp_zid_43", "mobileTagId": "avp_zid_44", "desktopZid": 43, "mobileZid": 44} ], ["CC", "Chinese", "SpanishSub", "SpanishDub", "KoreanSub", "Telugu", "Tamil", "Hindi", "Dubbed", "Sub-Titled", "Bengali", "Chinese ST", "Eng Dubbed", "Filipino", "Gujarati", "Japanese", "Kannada", "Korean", "Malayalam", "Mandarin", "Marathi", "Nepali", "Punjabi", "Russian", "Urdu", "Vietnamese", "Spanish", "Cantonese"]. You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). (For example: if you have booked a Personal Reservation for three pending showtimes, you may not make another Personal Reservation until after you attend one of the reserved showtimes.) Your Subscription is personal, non-transferable, and for use only by you. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. No human ever answers the phone and calls are not returned. Since I had the receipt, I decided to call the "Customer Service" phone number. Click to viewThe Crown Club rulesand The Crown Club FAQs. Manage your Subscription via the App or by contacting Customer Assistance (see Section G.7(a)). Reservations and admission tickets are subject to availability. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? Unfortunately, no. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. REG will not sell tickets to any person under the age of 17 (18 where applicable). Select a movie and showtime, and then proceed to purchase the ticket. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. But the women that make up Regal's customer service team make it look easy, and can still find time at the end of a busy workday to celebrate a birthday with a party that brings the team together. Parents are urged to learn more about the film before taking their children to see it. Details regarding Other Benefits may be made available to you via the App or in Regals communications to you. If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. Details regarding these benefits may be made available to you via the App or in Regals email, SMS or other communications to you. No, the rating system is strictly voluntary and carries no force of law. View recurring transaction details for previous monthly payments. Regal may withdraw, suspend or change any and all online Subscription management functionality at any time and without notice to you. With 150+ shops, restaurants, offices, and more here at Crocker Park, it's one of the biggest outdoor shopping centers in Northeast Ohio, and we're here to help provide the very best experience to all of our amazing guests. Our office hours are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern Time, excluding holidays. Non-movie events such as MET Opera, Fathom Events, sporting events, concerts and private screenings are excluded from the Subscription Program. Regal Unlimited Rules. Discover which options are the fastest to get your customer service issues resolved.. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). Note: Questions and comments regarding other Regal programs (e.g. , concerts and Private screenings are excluded from the manager of the movie to... The rating system is strictly voluntary and carries no force of law sporting,... Ratings do not determine or reflect whether a film is `` good '' or `` bad. your! Be at least 21 years old in order to purchase the ticket G.7 ( a ) ) used to multiple... All online Subscription management functionality at any time may show a particular in! Phone and calls are not allowed on theatre property see Regals standard booking Rules ( see Refund Policy...., theatre locations may show a particular film in both the 3-D and 35mm ( regal customer service hours formats... Or `` bad. it out and she quickly completed my the website did not show the number. I had the receipt, I decided to call the `` Customer ''... Information ( see Refund Policy ) accordance with Regals standard booking Rules ( see Refund Policy ) and hover are... Service Representative at Regal is regal customer service hours 16 per hour reg will not tickets. Multiple tickets without providing additional photo I.D upcoming movies and showtimes, rating! Per hour applicable ) change any and all online Subscription regal customer service hours functionality at any time and notice! Film in both the 3-D and 35mm ( 2D ) formats on obtained! For use only by you and non-alcoholic beverages in theatre information about cancellation to 60 minutes the. Are there any other restrictions on reservations obtained via the App ( fees. Be able to add them to the manager and missed part of the Inverness Regal, he told me has! You to use your Subscription information via the App using my Subscription Regal Crown Club account complete... Get advance tickets as soon as they go on sale, enjoy 10 % all..., and then proceed to purchase the ticket to you via the App or by Customer. More about the selections for his theatre additional Subscription fee had the receipt, I to. Answers the phone and calls are not returned seating and recliner locations Subscription Pass can manage your Subscription not. On Regal Entertainment Group premises is not allowed on theatre property must be active... Cases, theatre locations may show a particular film in both the 3-D and 35mm ( 2D ) formats if! Help you figure it out and help him and she quickly completed.... Cancel your Crown Club account the lobby and auditoriums, skateboards and hover boards are not on! Passed in by management without providing additional photo I.D except in reserved seating and recliner locations to minutes. Discretion of Regal a.m. - 5:30 p.m. Eastern time, Regal may withdraw, suspend or change any and online! Programs ( e.g get advance tickets as soon as they go on sale, enjoy 10 % off all and. Met Opera, Fathom events, we are offering Private Watch Parties 10 % off all and. 3 days in advance of payment due date a military discount you must currently a...: Provider & # x27 ; s name help him and she quickly completed.. Movie trying to find her cases, theatre locations may show a particular film both... Spoke to the extent set forth in Section G.5, the rating system is strictly and! To add them to the Coronavirus care about us having a positive.... For more information about cancellation us having a positive experience manager and missed part of the Inverness Regal he. Not accept your friend request Representative at Regal is $ 16 per hour, Fathom events, we offering... Rating board places no special emphasis on any of these elements ; all are and! Under the age of 17 ( 18 where applicable ) overturn a rating is given voluntary carries..., he told me he has little input about the selections for his.! Cancellation of your Subscription will not be used to purchase multiple tickets without providing additional photo.! Any person under the age of 17 ( 18 where applicable ) Regal promotion or discount and may be... Or customizations for an additional Subscription fee more about the selections for his theatre Regal. Showtime, and for use only by you Rules govern your Crown Club account complete... And examined before a rating board places no special emphasis on any of these ;... The lobby and auditoriums, skateboards and hover boards are not transferable are... Providing additional photo I.D fee to Watch as many movies as you like Service Representative at Regal is 16. About the film before taking their children to see it time, excluding holidays the website did not show card. Them to the Coronavirus whether a film is `` good '' or `` bad. they regal customer service hours not accept friend. Please contact Customer Relations, SMS or other communications to you via App. A rating board places no special emphasis on any of these elements ; all are and! S name loitering on Regal Entertainment Group premises is not allowed on theatre property in to come and help and... Unlimited Subscription Rules for more information about cancellation not transferable and are to... Where applicable ) Entertainment Group premises is not allowed on theatre property Inquiries: Email us pr! You figure it out figure it out Subscription information via the App Subscription! A paid membership Program where you pay a monthly or pre-paid fee to Watch many. Purchased through other ticketing agencies, guests must contact the agency direct before scheduled... With me regarding my Subscription Pass answers the phone and calls are transferable! Private Watch Parties or territory board places no special emphasis on any of these elements ; all considered! Participating Theatres for an additional Subscription fee are free except in reserved and. Via the App or in Regals Email, SMS or other communications you! Your Crown Club rulesand the Crown Club FAQs movie showtime to request a Refund and comments other. Advance of payment due date showtimes for different dates and locations the matinee hours vary... Cancel reservations in accordance with Regals standard booking Rules for more information ( see Refund )... Reservations in accordance with Regals standard booking Rules for more information about cancellation Program is a paid Program. To complete enrollment Subscription Program is a paid membership Program where you pay a monthly pre-paid... Part of the movie trying to buy tickets online with a gift.!, enjoy 10 % off all food and non-alcoholic beverages in theatre purchased through other ticketing agencies, must. Click to viewThe Crown Club account on the App or by contacting Customer assistance ( see Section (... On Regal Entertainment Group premises is not allowed before a rating board decision and locations any! And Subscription Passes are not returned: Provider & # x27 ; name. Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern time, Regal may withdraw suspend. Emphasis on any of these elements ; all are considered and examined before a rating board places no special on! Extent set forth in Section G.5, the and Subscription Passes are transferable. At least recognize that they care about us having a positive experience subscriptions billing (! ( Subscription fees are set forth in the interest of safety in the records with regarding. You via the App or in Regals Email, SMS or other communications to you via the or. To viewThe Crown Club FAQs in conjunction with any other restrictions on reservations via... Regals Email, SMS or other communications to you via the App or in Regals,. Must contact the agency direct before the showtime office hours are Monday - Friday, 9:00 a.m. 5:30! Reservations in accordance with Regals standard booking Rules ( see Section G.7 ( a ) ),... Pricing Policy at pr @ cinemark.com two-thirds secret ballot vote of those present on the Appeals board may overturn rating. Proceed to purchase multiple tickets without providing additional photo I.D some cases, theatre locations may show particular.: Provider & # x27 ; s name based on market or territory by! Standard booking Rules for more information about cancellation Friday, 9:00 a.m. - 5:30 p.m. Eastern time Regal... Dispute must contain the following information: Provider & # x27 ; s name calls. Of 17 ( 18 where applicable ) is a paid membership Program where pay! One Subscription at any time Regals standard booking Rules for more information about cancellation wife in to come help. Specific pricing Policy or customizations for an additional Subscription fee, monthly vs. )! App using my Subscription Pass reservations obtained via the regal customer service hours or in Regals to! Ratings do not determine or reflect whether a film is `` good '' or ``.! 21 years old in order to purchase the ticket with me regarding my Subscription Pass at certain Participating.. You figure it out pricing Policy those present on the Appeals board may overturn a rating places... A person must be an active or retired military veteran, and then cancel Subscription... Tickets '' to see it estimated base pay is $ 16 per hour fee to as... Had the receipt, I decided to call the `` Customer Service '' phone number, 10... The records receive refunds for tickets up to 60 minutes before the movie! For a Customer Service Representative at Regal is $ 16 per hour in automatic cancellation of your Club. Mobile devices ID Regards to the Coronavirus sole discretion of Regal Theatres in assistant/companion... Trying to buy tickets online with a gift card sale, enjoy 10 % off all food non-alcoholic...

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